Frequently Asked Questions

📦 Shipping

How long does shipping take?

We offer free worldwide shipping on all orders. Delivery typically takes 7–14 business days depending on your location.

Do you ship internationally?

Yes! We ship to the US, UK, Canada, EU, and most countries worldwide.

Will I receive a tracking number?

Yes, you'll receive a tracking number via email within 2–5 business days after your order is placed.

🔄 Returns & Refunds

What is your return policy?

We offer a 30-day money-back guarantee. If you're not satisfied, contact us and we'll make it right.

How do I start a return?

Email us at lotoraxconceptstore@gmail.com with your order number and reason for return.

💳 Payment

What payment methods do you accept?

We accept all major credit cards and Shop Pay.

Is checkout secure?

Yes, our store uses SSL encryption and is powered by Shopify — one of the most secure e-commerce platforms in the world.